Privacy Policy

Privacy Policy

Effective Date: 31/03/2025

At Olena Luxury PMU, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in line with the General Data Protection Regulation (GDPR) and Irish data protection laws.

🔹 1. Who We Are

Olena Luxury PMU
7 Pembroke Street Upper, Dublin 2, D02 T681
Email: info@olena.ie
Website: www.olena.ie

🔹 2. What Personal Data We Collect

We may collect and store the following information when you use our website, contact us, or book a treatment:

  • Full name

  • Email address

  • Phone number

  • Social media handles (if you contact us via Instagram or Messenger)

  • Photos you provide for consultation

  • Medical or health information relevant to permanent makeup (if provided voluntarily)

  • Payment details (for processing deposits – no card data stored directly)

  • IP address and usage data (for website analytics)

🔹 3. How We Use Your Data

We use your data to:

  • Respond to inquiries and booking requests

  • Confirm appointments and send relevant treatment information

  • Conduct consultations and assess suitability for PMU treatments

  • Maintain client records for legal and professional purposes

  • Improve website functionality and user experience

  • Comply with legal and insurance requirements

We never sell or share your data with third parties for marketing.

🔹 4. How We Store and Protect Your Data

Your data is stored securely using encrypted systems and is only accessible to authorized team members.

  • Emails and messages are stored in secure inboxes

  • Booking and client notes are kept in password-protected systems

  • Photos and consultation files are deleted when no longer needed

  • We keep data only as long as necessary to fulfil our obligations

🔹 5. Your Rights Under GDPR

You have the right to:

  • Access your personal data

  • Request correction or deletion of your data

  • Withdraw consent at any time

  • Object to certain types of processing

  • File a complaint with the Data Protection Commission (www.dataprotection.ie)

To make a request, please contact us at info@olena.ie.

🔹 6. Cookies & Website Analytics

Our website uses cookies to improve user experience and track website usage (e.g. Google Analytics). You can disable cookies via your browser settings at any time.

🔹 7. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Olena Luxury PMU
Email: info@olena.ie
Phone: +353 83 127 4111 (text only)